shipping

Orders will be dispatched between 1 - 3 working days and sent via AUSPOST. Postage is calculated at a flat rate of $15. Tracking will be sent to you via the email you provided once dispatched. Please email me at hello@blanchealexander.com.au to make arrangements if you would like to pick up your order and are a local to the Northern Rivers. We are currently unable to ship internationally.

Packaging + Sustainability

Your order will be packed as carefully and sustainably as possible. I endeavour to have all packaging as either repurposed/reusable or recyclable to minimise my foot print. Please reuse, recycle, compost or donate your packaging (local potter/craftsperson) where possible.

returns

Please choose carefully as we do not offer exchanges or refunds for a change of mind. We take the utmost care in creating and packaging your items however, if the piece you receive is faulty or broken in transit please contact us immediately (within 7 days) of receiving the item. We will replace the pieces (where possible) or offer an exchange for an item of equal value. In this rare and unfortunate circumstance please contact hello@blanchealexander.com.au.

Please follow our care guidelines as we are not responsible for products being faulty or damaged through misuse.